Presented a Talk on
Enhancing Customer Relations thorough Cost Effective Innovations
at Della Adventures and Resorts - Lonavala
on 11th January, 2018
was based on helping the staff realize that processes and procedures can only go half way into creating experiences but its rather "How we do What we Do" a.k.a. "Moments of Truth" that will help seal the deal and thus enhance a moment into a memory worth cherishing.
The Talk was aimed at senior and middle management of the resort as both a refresher course in Hospitality but also to inspire them to think beyond the books and instigate a radical idea that the Guest is no longer God but rather more like us human beings with similar tastes and interests and thus advocated a line of thought similar to how we deal with friends and family. This encouraged them to place themselves in their client's shoes resulting in unique innovations that saved the company money by bringing in quality and value in exchange!
Here are some glimpses of the event and Presentation.
A special thanks to Mr. Rohit Joshi, who helped make this a reality.